Return/refund policy

You may cancel your order with us for the Goods ordered through the Site by contacting us by email at gamarjoba@tasteofgeorgia.co.uk within 48 hours from the date you receive the Goods, clearly stating the following: your name, geographical address, your phone number, email address and full details of the order you wish to cancel.

If you do cancel your order, you must take reasonable care of the Goods whilst they are in your possession, including by storing them in accordance with our instructions. You must return the Goods to us within 7 days of the notice to cancel, and you must return the Goods at your own cost and risk. We strongly recommend that you send the Goods back to us via a recorded post service and obtain a certificate of posting. We will not refund you if we do not receive the returned Goods. Please also make sure you package the Goods appropriately to avoid damage.

We will refund any sums paid for the Goods returned and, if you return the whole (not part) of the order, we will refund the delivery costs you paid up to the price of standard delivery. We will refund you using the same means of payment that you used to purchase the Goods.

If you do not return all of the Goods that you have cancelled in accordance with our request, or you do not pay the costs of returning them to us, or the Goods are damaged during the course of returning the Goods, we shall be entitled to deduct from the amount to be refunded to you the direct costs of recovering the Goods or to reflect the loss or damage to the Goods.

The provisions of this Condition do not affect your consumer statutory rights. If the Goods we deliver are not what you ordered or are damaged or defective, please let us know and we will either (a) replace any Goods that are damaged or defective; or (b) refund to you the amount paid by you for the Goods in question. You must return the Goods to us or make the Goods available for collection in accordance with our reasonable request as soon as possible after informing us that the Goods are damaged or have been incorrectly supplied. You should also send us appropriate evidence, including photographs, of any damaged or defective Goods.